Account and access
Help identifying the correct sign-in, restaurant workspace, and authorized operator path.
Ordiver merchant support
How can we help?
Get help with your Ordiver account, Clover connection, catalog readiness, ordering, payments, and platform operations.
Contact support
Email the Ordiver team
Send a clear description of the issue and the safe operational details listed below. Support responses may depend on issue severity and provider availability.
Oliver@ordiver.comNever email passwords, authentication codes, Clover credentials, payment-card data, or customer personal information.
What merchant support covers
Clover integration
Guidance for connection health, secure reconnect, catalog readiness, and capability status.
Ordering operations
Triage for checkout, order, payment, webhook, and reconciliation issues using safe operational evidence.
Ordiver can investigate its application and integration boundaries. Some incidents may require coordination with Clover or another service provider, and Ordiver cannot override provider decisions or availability.
Troubleshooting and FAQs
I cannot sign in
Confirm that you are using the email address connected to your Ordiver account. If access still fails, contact support without sending your password or authentication codes.
My Clover connection needs attention
An authorized Platform operator can review connection health and start the existing secure reconnect flow. Never send Clover tokens, credentials, or authorization codes to support.
Ordering or payment processing is unavailable
Check the restaurant readiness and Clover capability status shown in Ordiver. A disabled capability may be intentional. Do not repeatedly retry an order or payment with an unknown result; provide support with the safe error code and approximate time instead.
What information should I include?
Include the restaurant display name, the affected task, the approximate time and time zone, and any safe error code shown by Ordiver. Do not include card data, customer personal information, passwords, tokens, credentials, or raw provider responses.
Policies and data handling
Review how Ordiver handles merchant and customer information and the terms that govern platform use.